Campus Visit Student Lead, Admissions

Position Type: Federal Work Study And Non Work Study

The Campus Visit Student Lead supports daily campus visit operations and helps ensure a welcoming and organized experience for prospective students and guests. This leadership-oriented role works closely with the Campus Visit Coordinator to help manage student tour guides, assist with visit logistics, and support recruitment events. Pay will range from $14-15/hour and will be based on prior experience and skill level. 

Key Responsibilities: 
 

Daily Visit Support

• Help schedule tours and assign tour guides alongside supervisor.
• Prepare tour routes, welcome spaces, and presentation rooms.
• Serve as a backup tour guide when needed.
• Greet and check in guests at the Welcome Desk when needed.

Team Leadership 

• Support Tour Guides and Welcome Desk staff during shifts.
• Help train new student employees and assist with team communication.
• Help lead trainings, orientations, and monthly team meetings.

Administrative Tasks 

• Enter and check visitor data and inquiry cards.
• Monitor weekly tour guide and ambassador feedback forms and share concerns with supervisor.
• Maintain and organize supplies (folders, swag, pens, lanyards)
• Restock snacks in presentation rooms.
• Maintain student worker station (keeping the area tidy)
• Do weekly campus walk-throughs to flag maintenance issues.
• Data entry for special projects.

Event & Group Visit Assistance

• Set up and clean up for events and group tours.
• Prepare name tags, folders, and event materials.
• Support tour logistics for large or special groups.
• Help run activities or stations during events.
• Share feedback and suggestions after events.

Special Projects

• Suggest ideas to improve the guest experience.
• Create or update templates for check-in, signage, or staff resources.
• Help with student recognition or new initiatives.

Additional Responsibilities: 

• Other duties as assigned to support the campus visit and recruitment experience.

Requirements

Minimum Qualifications:

• At least one semester working as a Tour Guide, Welcome Desk Associate, or similar role.
• Reliable, professional, and takes initiative.
• Strong communication and organizational skills.

Knowledge, Skills, and Abilities:

• Excellent time management.
• Comfortable multitasking in a busy environment.
• Friendly and service oriented.
• Basic computer skills.

Preferred Qualifications:

• Experience in customer service, tours, admissions, or events.
• Knowledge of Detroit Mercy’s campus, departments, and mission.
• Prior leadership or supervisory experience.

Anticipated Schedule: 

• 10-20 hours per week (occasional weekends as needed)

Job Contact:  Kenna Childress – (313) 993-1043 – childrkm@udmercy.edu