Digital Operations Assistant

Job Description: Digital Operations Assistant

Location: Hybrid (Remote and in-person in 4731 Camp Bowie Blvd, Fort Worth, TX)

Job Overview

The Digital Operations Assistant will take ownership of key operational tasks that support and improve the business. This role is for someone who is fast, fluent, and enthusiastic with technology—a true tech-forward problem solver who thrives on efficiency. If you get excited about discovering new tools, working with multiple screens, and building smooth workflows, this role will feel like home.

This hybrid position blends administrative support with digital operations. The ideal candidate will love systems, be eager to improve processes, and be comfortable with Google Workspace and other modern tools. Strong written communication skills, attention to detail, and initiative beyond just following instructions are essential.

Key Responsibilities

Administrative Support

• Manage calendars, schedule meetings, livestreams, and appointments.
  
   
• Prepare and edit correspondence, communications, presentations, newsletters, YouTube scripts, and other documents.
  
   
• Handle email correspondence, prioritizing and responding as needed.
  
   

Operational Assistance

• Assist with documenting and improving processes.
  
   
• Support CRM implementation and improvements.
  
   
• Coordinate logistics for online events, meetings, and travel.
  
   

Customer Relations

• Provide excellent service by responding to inquiries promptly.
  
   
• Maintain positive relationships with clients, partners, and subcontractors.
  
   

Digital Support

• Manage YouTube channel updates and engagement.
  
   
• Maintain and schedule social media calendar.
  
   
• Update company website and online profiles.
  
   
• Use digital tools to streamline and automate tasks.
  
   

Qualifications

• Proven experience in an operations, administrative, or assistant role.
  
   
• Strong computer skills: proficient in Google Workspace, familiar with keyboard shortcuts, and comfortable using a mouse and multiple screens.
  
   
• Tech-savvy with curiosity to explore new tools.
  
   
• Excellent written and verbal communication skills.
  
   
• Strong organizational skills and attention to detail.
  
   
• Ability to multitask and prioritize effectively.
  
   
• Demonstrates initiative and looks for ways to make processes more efficient.
  
   

Preferred Skills (not required):

• Familiarity with Canva for basic design.
  
   
• Basic video editing (Camtasia, Descript, or similar).
  
   
• Knowledge of bookkeeping/business terms (e.g., A = L + E, financial statements).
  
   
• Experience with social media management or CRM tools.
  
   

Work Schedule

• Part-time role, 10–15 hours per week.
  
   
• Hours are flexible but must be planned and reported at the start of each week.
  
   
• Expect some overlap in working hours for collaboration.
  
   
• Hybrid: remote work plus one in-person day per week at our Fort Worth office (day to be agreed upon).
  
   

Compensation & Classification

• $18–22/hour depending on experience.
  
   
• This is a W-2 employee position (not contractor).
  
   
• Opportunity for growth as you bring efficiency and new skills that expand your role.
  
   

How to Apply

If this role sounds like a fit, here’s how to apply:

1. Send an Email
   
   
   • Email your resume and cover letter to kate@heritagebusinessservices.com.
     
      
   • Subject line: “Digital Operations Assistant Application” ⬅️ It must be the characters inside the quotes exactly
     
      
   • In the body of the email, please include:
     
     
     • Your preferred typical weekly work schedule (days/times you are usually available).
       
        
     • Your preferred in-person day (4-6 hours) for working together in Fort Worth.
       
        
2. Submit a Short Video (Required)
   
   
   • After sending your email, you will be asked to submit a 1–3 minute video.
     
      
   • Prompt: Show/Discuss us one tech shortcut, workflow trick, or tool you use to save time and work more efficiently.
     
      
   • This does not need to be polished—you can use Zoom, Loom, your phone, or a screenshare.
     
      
3. What We’re Looking For
   
   
   • Attention to detail and ability to follow instructions.
     
      
   • Comfort with video tools (a big part of how we work).
     
      
   • A mindset for efficiency and problem-solving.
     
      

📌 Applications without both the email (with schedule details) and the video will not be considered.
📅 We aim to fill this role promptly, so early applications are encouraged.

About Us

Heritage Business Services LLC is a bookkeeping firm with a lively digital presence, especially on YouTube. Forget the stereotype of dull accounting—we blend numbers with creativity. Founder Kate Josephine Johnson built the business as a solo operator and is now ready to grow with a dedicated team member who shares her vision: helping businesses understand their finances while encouraging other professionals to build the firm of their dreams.