Tier 1 Help Desk Technician
We are currently seeking a Technical Support professional for a full-time position as a IT Support Technician. The IT Support Technician is responsible for providing technical support for Microsoft Azure, desktop, and network environments. This support will include workstations, servers, printers, networks, and vendor-specific hardware and software. The position requires daily customer interaction and documentation of efforts.
Responsibilities
- Deploy and manage Microsoft Azure and associated services
- IIT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook)
- Support Backup Solutions and Processes
- Technical support at the network level: WAN and LAN connectivity, firewalls, and security
- Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
- Malware, spam, and antivirus support on desktops and remediation of issues when applicable
- Remote access solutions implementation: examples include VPN and terminal services, OWA, and remote web workplace
- Monitor remote management system alerts and notifications, and respond accordingly through service tickets
- Systems documentation maintenance and review
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or outages, and proactively interacting with clients before, during, and after service requests
- Use and understand Security Information and Event Management (SIEM) solutions.
Qualifications
- Experience with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners.
- Proven problem-solving skills, especially in high-pressure situations.
- Ability to prioritize and address security incidents promptly.
- Excellent written and verbal communication skills.
- Ability to travel to client sites.
- Fluency with Microsoft Azure
- Strong troubleshooting and critical thinking skills
- Proven experience as a system technician
- Knowledge of firewalls, switches, and other mainstream solutions
- Fluency with NAT, SNAT, and PAT
- Experience migrating to Exchange Online
- Ability to diagnose and resolve technical issues
- Experience administering Hyper-V, VMware, and Azure
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Employer-paid life insurance
- Opportunities for professional development and career advancement
- Flexible work environment
- Paid time off and holidays
- Employee Assistance Plan (EAP)
- Truly collaborative work environment
- Frequent free lunches, Fireball Friday, shuffleboard tournaments, premium coffee maker with 80+ variations
To Apply
Send your resume and cover letter to careers@stackcyber.com