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Technical Success Intern

MetaSystems Group Inc., Medford, MA

Who are we?
• Industry leader in automated microscopy for clinical testing and biological research (founded 1986)
• Diverse and inclusive team
• Our products allow customers to walk away while system automatically scans hundreds of cell and tissue slides, saving hours of difficult and tedious work
• Customers across the US and Canada, large and small labs that use our products for a variety of cases
• Consistently developing and rolling out new products and services, expanding customer base
• Customer Success can also serve as an entry point for other departments such as Operations, Sales, and Research & Development

Who are we looking for?
• Pursuing a 2–4-year degree or higher in Life Sciences, Engineering, Computer Science or other technical field, students nearing graduation are especially encouraged to apply
• 0-2 years' experience in technical troubleshooting (computer software/hardware, lab equipment, home electronics, cars, etc.) and/or customer service (helpdesk, call center, retail, food service, etc.)
• Excited to travel, work with our team and interact with customers
• Self-motivated to quickly learn about our products and help improve our internal processes
• Hands-on experience in Microscopy, Microbiology, and/or life sciences laboratory is a plus

What are your responsibilities?
• Assist with in-office product setup, shipping, and repair
• Answer customer support calls and emails, provide remote troubleshooting when necessary
• Visit customers to install/maintain hardware and software, train users and provide technical support
• Communicate effectively, diplomatically, and professionally with colleagues and customers
• Document interactions with customers, installations, service cases, etc.
• Keep up with training on new products, software, hardware, and processes

Job Details
• 10–12-week internship
• 40 hour/week position, based in Boston
• Compensation: $22-25 per hour
• Some travel in US
• Permanent job offer based on performance and business need