Customer Success Support
Customer Success, Support (2nd Shift)
Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.
WHAT YOU'LL DO
- This role has you working on our frontline technical support team assisting customers with questions, troubleshooting, and configuration changes
- Provide top-notch, "white glove", concierge-level service to Kipsu customers
- Respond quickly to our customers
- Develop skills around various technologies and help build out new ways to enhance our platform
- Kipsu offers 24/7, 365 day support to our customers. This role is from 3pm - 11pm and may include some weekends and holidays
WHAT WE’RE LOOKING FOR
- Excellent communication skills in both writing and speaking
- A great attitude and a love for helping others succeed; a willingness to “roll up your sleeves”
- Previous experience in the service/hospitality industry
- Knowing how to utilize teammates and resources to find the best solution to a problem
- Ability to multi-task and work independently under pressure without constant guidance
- Consistently over-deliver on any promise we make to a customer
- Cool and calm demeanor when customers are neither cool nor calm
- Unyielding resilience, strong work-ethic, and an innate drive for personal success
- Creative thinking and the desire to improve processes and resolve inefficiencies
- Excellent problem-solving skills; if you’re the go-to person in your current department for escalated or difficult issues, that’s a good sign
- A demonstrated capacity to be a team player
The compensation range for this role is $50,000- $55,000/yr.
We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits.