Help Desk Assistant
Description
This position will be shown as Confidential on ADP as it is a student job board only and all jobs are advertised and communicated through Handshake. However, please note that the information obtained through this process is shared with Human Resources, Hiring Managers/Supervisors, Recruiters, Payroll, and/or other decision-makers that need the information to complete the hiring process at Detroit Mercy.
Position Type:
- Federal Work Study Only
Essential Duties and Responsibilities
- The ITS Help Desk is seeking motivated, customer-focused students to provide frontline support to the university community.
- This role is ideal for underclassman students who enjoy problem-solving, communicating clearly, and helping others navigate technology.
- Key Responsibilities
- Provide in-person, phone, and online support for students, faculty, and staff.
- Assist users in navigating the University’s public website, student portals, and internal systems.
- Troubleshoot common account-related issues.
- Support Microsoft Office applications (Word, Excel, Outlook, Teams, etc.). Document support requests and solutions in the ticketing system.
- Escalate complex issues to full-time ITS staff when necessary.
- Maintain a professional, welcoming, and customer-centric experience for all users. Punctual.
Minimum Qualifications:
- Ability to speak clearly, concisely, and confidently in person and on the phone.
- Punctual.
- Familiarity with the University’s website, MyPortal, and internal resources.
- Working knowledge of Microsoft Office 365.
- Ability to follow instructions, ask clarifying questions, and work collaboratively.
- Strong attention to detail and willingness to learn new technologies.
- Strong attention to detail and willingness to learn new technologies.
- Preferred Skills & Experience Experience using Windows OS and macOS, including basic troubleshooting.
- Previous customer service, help desk, or peer support experience.
- Comfort with navigating university systems (Email, registration, etc.).
- Basic understanding of computer hardware, printers, and network connectivity. Ability to multitask
Anticipated Schedule:
- 8:30 AM - 5:00 PM
Job Contact:
- Julie La Tulip-Lazarevich – 313) 993-1467 – latulija@udmercy.edu
IMPORTANT NOTE:
Existing Student Employees who have worked in the past for UDM can use the link below to apply for the position.
Special Instructions to Applicants
Michigan’s largest, most comprehensive private University, the University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Religious Sisters of Mercy and Society of Jesus. The university seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. The University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.