Theatre Ticket Office Assistant Performing Arts
Description
This position will be shown as Confidential on ADP as it is a student job board only and all jobs are advertised and communicated through Handshake. However, please note that the information obtained through this process is shared with Human Resources, Hiring Managers/Supervisors, Recruiters, Payroll, and/or other decision-makers that need the information to complete the hiring process at Detroit Mercy.
Position Type:
- Federal Work Study Only
Essential Duties and Responsibilities
- Detroit Mercy Theatre Company (DMTC) is seeking part-time assistants for duties in the Black Box Theatre Ticket Office.
- Theatre Assistants will assist with a variety of tasks, including answering phones, processing ticket orders, and organizing materials in the ticket office.
- No previous experience necessary; training will be provided. The ideal candidate will enjoy working with people, be open to learning new skills, good at listening and following instructions, and excited about working in a creative and collaborative environment.
Primary responsibilities:
- Work closely with the ticket office coordinator on a variety of administrative and customer service duties.
- Interact with theatre patrons in a courteous and professional manner, including answering phone and providing accurate customer service.
- Process ticket orders over the phone and in person.
- Assist with maintenance of the ticketing system.
- Administrative tasks such as labeling, collating, copying or filing.
- Students who are interested in working additional hours or learning more skills may elect to work at technical rehearsals and/or performances.
- Roles include ushering, front of house work, helping backstage on costume maintenance, or assisting actors with hair & makeup, running the lighting or sound board, or other technical duties.
Job Requirements:
- Be an undergraduate student at the University of Detroit Mercy.
- Must qualify for work study through the University of Detroit Mercy Financial Aid office.
- Organized and detail-oriented. Able to approach tasks with care and precision.
- Great communication and collaboration skills.
- Able to follow instructions, ask questions, problem solve, and work professionally.
- Can work well independently and in a team setting.
- Willing to learn ticketing and organizational tools/software.
- Previous experience in customer service is a plus but not required.
- Available work study shifts are Tuesday and Thursday between 10am-3pm. Candidates must be available for at least 2 shift per week for at least 2 hours (4 hours total).
- Student employees are asked to be available during show weekends on performance days/evenings.
- This includes assisting with ushering and concessions sales, greeting and directing guest, and maintaining the concession stand while vending snacks and beverages.
- Dates of shows are November 6-15, 2026; January 29- February 7, 2027; April 9-18, 2027.
- Students do not need to be available for all performance dates and shifts.
Minimum Qualifications:
- No previous experience necessary; training will be provided.
- The ideal candidate will enjoy working with people, be open to learning new skills, good at listening and following instructions, and excited about working in a creative and collaborative environment.
Preferred Qualifications (if any):
- Previous customer service experience is a plus.
Physical Requirements (if any):
- May be asked to lift up to 10 pounds.
- Accommodations can be made.
Anticipated Schedule:
- Hours available: Tues, Wed, Thurs 10am-3pm. Min. 4 hours per week.
Job Contact:
- Sarah Rusk – (313) 993-3273 –hawkinsk@udmercy.edu
IMPORTANT NOTE:
Existing Student Employees who have worked in the past for UDM can use the link below to apply for the position.
Special Instructions to Applicants
Michigan’s largest, most comprehensive private University, the University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Religious Sisters of Mercy and Society of Jesus. The university seeks qualified candidates who will contribute to the University’s mission, diversity, and excellence of its academic community. The University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.