Graduate Assistant - Student Success Center

Position Type: Federal Work Study and Non-Work Study

Essential Duties and Responsibilities 

• Work with the Coordinator and Access Specialist in Student Accessibility Services to help support students.
• Registered in Student Accessibility Services.
• Liaison with student applicants on the process for registering for SAS services.
• Train and troubleshoot transcription software for students.
• Motivate and support students through positive feedback and reinforcement.
• Perform front desk activities, including phone calls, record-keeping, and tutoring-coordination.
• Proctor and support Testing Center activities.
• Provide support to all Student Success Center professional staff as needed.
• Perform other office duties as assigned.

Requirements

Minimum Qualifications:

• Proficiency in MS Office Suite 
• Proficiency in ADOBE Acrobat Pro 
• Student attending UDM

Knowledge, Skills, and Abilities:

• Excellent customer service skills.
• Advanced ability to work independently as well as in a team environment.
• Demonstrated excellent oral and written communication skills to communicate student needs and campus responsibilities to faculty, staff, and students throughout the organization. 
• Demonstrated cultural proficiency in connecting with and serving students from varying cultural backgrounds.
• Demonstrated ability to maintain and respect confidentiality.

Preferred Qualifications:

• Experienced user of Symplicity Software Solutions/Accommodate Bachelors Degree.

Anticipated Schedule: 

• M-F, flexible work hours

Job Contact: Felicia Hartinger - (313) 993-1265 - mitrovfl@udmercy.edu