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Graduate Assistant - Student Success Center

Position Type: Federal Work Study and Non-Work Study

Essential Duties and Responsibilities 

  • Work with the Coordinator and Access Specialist in Student Accessibility Services to help support students.
  • Registered in Student Accessibility Services.
  • Liaison with student applicants on the process for registering for SAS services.
  • Train and troubleshoot transcription software for students.
  • Motivate and support students through positive feedback and reinforcement.
  • Perform front desk activities, including phone calls, record-keeping, and tutoring-coordination.
  • Proctor and support Testing Center activities.
  • Provide support to all Student Success Center professional staff as needed.
  • Perform other office duties as assigned.


Minimum Qualifications:

  • Proficiency in MS Office Suite 
  • Proficiency in ADOBE Acrobat Pro 
  • Student attending UDM

Knowledge, Skills, and Abilities:

  • Excellent customer service skills.
  • Advanced ability to work independently as well as in a team environment.
  • Demonstrated excellent oral and written communication skills to communicate student needs and campus responsibilities to faculty, staff, and students throughout the organization. 
  • Demonstrated cultural proficiency in connecting with and serving students from varying cultural backgrounds.
  • Demonstrated ability to maintain and respect confidentiality.

Preferred Qualifications:

  • Experienced user of Symplicity Software Solutions/Accommodate Bachelors Degree.

Anticipated Schedule: 

  • M-F, flexible work hours

Job Contact: Felicia Hartinger - (313) 993-1265 -