24-02243 Taxpayer Service Specialist I

The Office of Registration & Operations has an opening for a Taxpayer Service Specialist I in the Division of Registration, Business Registration Branch, Registration and Compliance Section 2. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representatives over the phone and occasionally in person to resolve tax matters.

As a Taxpayer Service Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.

Responsibilities include, but are not limited to:

• Confers directly with taxpayers that call, walk in, or write to a central office or taxpayer service center to answer any questions, complaints, or to explain adjustments or outstanding tax liabilities or delinquencies related to laws governing any one or all of the state taxes administered by the Department of Revenue
• Addresses situations and makes decisions on how to resolve the taxpayer's concerns as well as the Commonwealth's concerns about case resolution and coordinates the resolution of the inquiries, questions, or complaints with all divisions within the department
• Assists taxpayers in computing and paying tax liabilities, preparing, paying, and filing timely and/or delinquent returns for one or all state taxes administered by the Department of Revenue
• Recording notes proficiently and accurately into agency computers systems during telephone conversations
• Moving between computer screens to find information quickly to answer taxpayers’ questions
• Ensuring the safety and confidentiality of taxpayer information, data, and records
• Remaining up to date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities

Additional/Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check)
• Required to comply with all tax laws
• Mostly at a desk using a computer and telephone
• Some travel for training and education
• Opportunities for flexible work schedules

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Samantha Spencer at Samantha.Spencer@ky.gov or 502-564-7432.

An Equal Opportunity Employer M/F/D