24-02289 Taxpayer Services Specialist I

The Office of Sales and Excise Taxes has an opening for a Taxpayer Services Specialist I in the Division of Sales and Use Taxes, Communications Services Section. We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s) over the phone and occasionally in person to resolve tax matters.

As an entry-level Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.

Responsibilities include, but are not limited to:

• Educating and advising taxpayers of their tax liabilities/responsibilities, filing deadlines, tax payment obligations, and department policies and procedures
• Reviewing tax returns as directed
• Continuously updating notes, histories, and taxpayer information in agency computer systems
• Recording notes proficiently and accurately into agency computers systems during telephone conversations
• Moving between computer screens to find information quickly to answer taxpayers’ questions
• Ensuring the safety and confidentiality of taxpayer information, data, and records
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities

Additional/Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check)
• Required to comply with all tax laws
• Mostly at a desk using a computer and telephone
• Some travel for training and education
• Opportunities for flexible work schedules

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Felicia Spaulding at Felicia.Spaulding@ky.gov or 502-564-8957.

An Equal Opportunity Employer M/F/D