24-03207 Taxpayer Services Specialist I

Are you interested in being part of a team that is dedicated in serving the people and business owners across the Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, this is your opportunity to work for the Kentucky Department of Revenue.

The Office of Field Operations has an opening for a Taxpayer Services Specialist I in the Frankfort Taxpayer Service Center. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representative over the phone and in person to resolve tax matters.

Responsibilities include, but are not limited to:

• Educating and advising taxpayers of their tax liabilities/responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
• Assisting taxpayers in computing and paying tax liabilities, preparing, paying and filing timely and/or delinquent returns by phone or in person
• Reviewing tax returns as directed.
• Updating notes, histories, and taxpayer information in agency computer systems.
• Recording notes proficiently and accurately into agency computers systems during telephone conversations.
• Moving between computer screens to find information quickly to answer taxpayers’ questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.

Additional / Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
• Required to comply with all tax laws.
• Mostly at a desk using a computer and telephone.
• Some travel for training and education.
• We offer opportunities for flexible work schedules.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Ingrid Davis at ingrid.davis@ky.gov or 502-564-5930.

An Equal Opportunity Employer M/F/D