Management and Program Analyst (Support Agreements), 12429701

This job will close when we have received 100 applications which may be sooner than the closing date.

Duties

• Serves as a team member within the Support Agreements Team within the Defense Automatic Addressing System (DAAS) Program Management Office (PMO) by providing training and knowledge transfer to other members of the DAAS Support Agreements Team.
• Maintains a subset of the total existing support agreements maintained by the DAAS PMO which documents the interfaces and requirements between the DAAS system and their interface partner systems (customers).
• Responsible for maintaining up to 100 support agreements throughout their lifecycle, to include performing the annual reviews of the support agreements in conjunction with the customer and completing the necessary approval workflows in the DAAS Agreements Lifecycle Management System (ALMS).
• Performs and completes a full renewal of the support agreements with the customer every three years or as required, which includes drafting and finalizing the support agreement renewal with the customer,  initiating, and completing the approval workflow in ALMS, and staffing the support agreement renewal for signature by the customer and the DAAS PMO.
• Obtains and maintains related supporting documentation from customer, which needs to be kept on file with the support agreement which includes but is not limited to accreditation artifacts/security documents, contract documentation.
• Performs ad hoc updates to support agreements as necessary including drafting and completing annexes for technical updates as needed, gathers technical details and requirements from the customer, initiates/completes the approval workflow in ALMS, and staffing the annex for signature by the customer and the DAAS PMO.
• Performs and coordinates with the customer and DAAS technical teams on termination of customer's interfaces and support agreements as needed, which includes gathering appropriate technical and administrative information from the customer to provide to the DAAS technical teams, initiates and tracks appropriate tickets and workflows in both ServiceNow and ALMS up to termination of the support agreement.
• Coordinates with the customer on the creation, drafting, review, and maintenance of any additional support agreements or related documentation the customer also requires.