24-06158 Taxpayer Services Specialist II

The Office of Income Taxation has an opening for a Taxpayer Services Specialist II in the Division of Individual Tax, Withholding Tax Branch, Compliance Section II. We are seeking a highly motivated individual to provide clear communication and negotiation skills with taxpayers and their representative over the phone and occasionally in person to resolve tax matters.

As a Taxpayer Services Specialist II for the Commonwealth of Kentucky, you will receive supervisory direction and training needed to independently examine a variety of state tax returns for compliance with Kentucky tax laws and regulations. You will also promote voluntary compliance by assisting taxpayers over the phone, in writing, and in person to explain state tax laws and regulations, reporting requirements, and payment deadlines.

1.  Responsibilities include, but are not limited to:

• Preparing records and reports detailing the adjustments made to tax returns
• Educating and advising taxpayers personally and over the telephone, of their tax liabilities/responsibilities, filing deadlines, payments obligations as outlined by state tax laws, and department policies and procedures
• Researching tax laws, regulations, and policies
• Using departmental resources and applications to provide an accurate and in-depth examination of tax returns
• Recording notes proficiently and accurately into appropriate agency computer systems after examining returns or during telephone conversations
• Timely and accurately responding to taxpayer protests of additional tax liabilities or refund denials
• Moving between computer screens to find information quickly to answer taxpayers’ questions
• Ensuring the safety and confidentiality of taxpayer information, data, and records

2.  Additional / Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
• Required to comply with all tax laws
• Mostly at a desk using a computer and telephone
• Some travel for training and education.

3.  Minimum Requirements

• EDUCATION: Graduate of a college or university with a bachelor's degree.
   
• EXPERIENCE, TRAINING, OR SKILLS: Two years of professional experience in tax records examination, tax administration, tax investigation, or tax auditing.
   
• Substitute EDUCATION for EXPERIENCE: NONE
   
• Substitute EXPERIENCE for EDUCATION: Experience in tax records examination, tax administration, tax investigation, tax auditing, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
   
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

4.  Working Conditions

Incumbents working in this job title perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Rhonda Ray at rhonda.ray@ky.gov or 502-564-7565.

An Equal Opportunity Employer M/F/D