Theatre Ticket Office Assistant

Position Type: Federal Work Study Only

Essential Duties and Responsibilities 

Detroit Mercy Theatre Company (DMTC) is seeking part-time assistants for duties in the Black Box Theatre Ticket Office. Theatre Assistants will assist with a variety of tasks, including answering phones, processing ticket orders, and organizing materials in the ticket office. 

No previous experience necessary; training will be provided. The ideal candidate will enjoy working with people, be open to learning new skills, good at listening and following instructions, and excited about working in a creative and collaborative environment. 

Primary responsibilities: 

• Work closely with the ticket office coordinator on a variety of administrative and customer service duties.
• Interact with theatre patrons in a courteous and professional manner, including answering phone and providing accurate customer service.
• Process ticket orders over the phone and in person.
• Assist with maintenance of the ticketing system.
• Administrative tasks such as labeling, collating, copying or filing.
• Students who are interested in working additional hours or learning more skills may elect to work at technical rehearsals and/or performances. Roles include ushering, front of house work, helping backstage on costume maintenance, or assisting actors with hair & makeup, running the lighting or sound board, or other technical duties.

Job Requirements:

• Be an undergraduate student at the University of Detroit Mercy.
• Must qualify for work study through the University of Detroit Mercy Financial Aid office.
• Organized and detail-oriented. Able to approach tasks with care and precision.
• Great communication and collaboration skills.
• Able to follow instructions, ask questions, problem solve, and work professionally.
• Can work well independently and in a team setting.
• Willing to learn ticketing and organizational tools/software.

Minimum Qualifications:

• Available work study shifts are Tuesday, Wednesday and Thursday between 9:30am-2:30pm. Candidates must be available for at least 2 shift per week for at least 2 hours (4 hours total).
• Student employees are asked to be available during show weekends on performance days/evenings. Students do not need to be available for all performance dates and shifts. This includes assisting with ushering and concessions sales, greeting and directing guest, and maintaining the concession stand while vending snacks and beverages. Dates of shows are November 7-9, 14-16; February 13-15, 20-22; April 10-12, 17-19.

Physical Requirements:

• May be asked to lift up to 25 lbs. Accommodations can be made for those unable.

Preferred Qualifications:

• Previous experience in customer service is a plus but not required.

Anticipated Schedule: 

• Hours available: Tues, Wed, Thurs 9:30am-2:30pm.

Job Contact:  Sarah Rusk – (313) 993-3273 – hawkinsk@udmercy.edu